HeadAmp FAQ
We've compiled a list of frequently asked questions (FAQ) about HeadAmp and our products.
About HeadAmp
Is HeadAmp an authorized retailer for all its brands?
Yes! HeadAmp is an authorized retailer for all brands we advertise on this website. We have worked hard over the years to form great relationships with all of these brands.
Does HeadAmp design and manufacture its own brand of amplifiers?
Yes! HeadAmp was founded in 2002 and released its first headphone amplifier, the "Gilmore Dynamic" based on a high-end discrete design by Kevin Gilmore. Today, we still design and build all of our famous amplifiers in-house while also shipping out all of your headphone orders.
I want to demo something sold by HeadAmp. How can I do that?
You are welcome to set up an appointment to demo our gear at our location near downtown Charlottesville, VA USA. We also exhibit at many
I have a question and I want it answered quickly.
You'll likely get the fastest response time by using our Live Chat (the button at the bottom right of your web browser). No matter where we are, your message will pop up on all of our phones, and we'll respond as soon as possible. Don't be afraid to leave your email address so we don't lose you if we can't respond instantly.
Orders
How do I know if HeadAmp has an item in stock?
You've browsed our menus or used our website search, and found the item you want dearly; now you're wondering if we really have it in stock. 99% of the time, if the product page doesn't say we're sold out, then we do have it! You can be sure by sending us a quick message in our Live Chat.
Can you price match another seller?
We may be able to - it depends on the item and if the other seller is an authorized dealer. The best way to ask these questions is through our Live Chat.
How do I check the status of my order?
To check the status of your order, login to your Account, or follow a link in your order confirmation email.
What is the condition of open box items?
Open box items are in excellent condition with all original contents and packaging included. They will include the full manufacturer warranty, and our normal shipping and return policies apply.
In some cases, there may be exceptions to some of the above, and those will be listed on the product page for the open box item.
Shipping
HeadAmp's free shipping policy
United States
Free 1 or 2 Day shipping for most orders over $299, depending on your location.
A few items such as very heavy amplifiers may only qualify for free ground shipping.
Worldwide
Free shipping for orders most orders over $499.
Shipping services and transit time
We ship by FedEx, UPS, and USPS. Unless you have chosen a specific type of shipping at checkout, we do our best to choose the best carrier for your order.
If your order qualifies for Free 1 or 2 Day shipping, it should arrive in 1-2 days. Ground shipments will arrive in 1 to 7 days and most international shipments in 2 to 10 days from our location in Virginia. A tracking number will always be provided to you.
Do you ship orders the same day?
Most in-stock items will ship the same day if you order before 5pm Eastern time. Items that are custom-built for you will have estimated build times on their product page.
Do you ship to my country?
We ship our HeadAmp amplifiers worldwide, but some headphones, speakers, DACs and accessories cannot be shipped to addresses outside the USA.
In some cases, they may be still be eligible to ship to Canada or Mexico.
Look for our "Ships Worldwide" or "Ships to North America" badge below the Add to Cart button on product pages.
Returns
What is HeadAmp's return policy?
Please visit our Store Policies page for the most complete information regarding returns.
How do I return or exchange my order?
Visit our Return/Exchange page to get started.
Warranty
What are HeadAmp's warranty terms?
HeadAmp amplifiers include a 3-year full warranty. Customers are responsible for shipping costs on warranty work. The warranty does not cover misuse or intentional or accidental damage.
Warranty terms for other brands may vary, with headphones, DACs, speakers and accessories typically carrying manufacturer warranties between 1 and 5 years.
How can I arrange warranty repair or service?
Please send an email to support@headamp.com to request service.